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RETURNSShop with Confidence - Money Back Guarantee
At Tecspares, we are committed to providing our valued customers with an exceptional shopping experience. We understand that receiving faulty or damaged products can be frustrating, and we want you to shop with complete confidence. Therefore, we are pleased to introduce our Shop with Confidence – Money Back Guarantee policy.
1. Faulty Screen: If you receive a faulty screen from us, we apologize for the inconvenience caused. Rest assured, we will take full responsibility for the issue. You have two options available: a) Refund: We will provide you with a full refund for the faulty screen purchase. b) Replacement: We will promptly send you a replacement screen at no additional cost.
2. Non-Delivery: In the rare event that you do not receive your order within the specified timeframe, we understand the frustration it may cause. We assure you that your satisfaction is our utmost priority. You have two options available: a) Refund: We will issue a full refund for the undelivered order. b) Replacement: If you prefer, we can send a replacement order to ensure you receive your product as soon as possible.
3. Damaged Screen: If you receive a damaged screen, we sincerely apologize for any inconvenience this may cause. We want to make it right for you. You have two options available: a) Refund: We will arrange a full refund for the damaged screen. b) Replacement: We will send you a replacement screen promptly, free of charge.
Your Choice, Your Satisfaction: At tecspares, we understand that the choice should always be yours. When any of the above situations occur, you can decide whether you would like a refund or a replacement. We want to ensure that you feel empowered and have the best possible outcome.
We Don’t Want You to Lose: Our goal is to provide you with a hassle-free shopping experience. We are fully committed to resolving any issues promptly and to your satisfaction. We genuinely care about your experience with us, and we do not want you to lose in any situation.
Conditions and Process: To avail yourself of the Shop with Confidence – Money Back Guarantee, please note the following:
- Contact our customer support within 2 working days of receiving the product.
- Provide relevant order details, including order number, product name, and issue description.
- Our customer support team will guide you through the process of initiating a refund or replacement, based on your preference.
- We may require proof of the issue, such as photographs or videos, to facilitate the resolution process.
- Refunds will be issued using the original payment method, and replacements will be sent to the original shipping address, unless otherwise specified.
Tecspares is dedicated to delivering quality products, exceptional customer service, and maintaining your trust. We hope that our Shop with Confidence – Money Back Guarantee policy assures you of our commitment to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team.